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MA Job Description and Competencies

Clinical Skills Checklist

Job Title:                    Medical Assistant - Apprentice

Department:              Clinical Services

Reports To:               Clinical Operations Manager

Status:                        FT, Hourly, Non-Exempt

Reviewed/Revised: New 04/2021

Hours:                        1.0 FTE, 40 hrs/week         



The Medical Assistant – Apprentice functions as part of a team to meet the mission and objectives of the Traverse Health Clinic (the Clinic). The primary responsibility of the Medical Assistant – Apprentice is to support efficient patient flow performing Medical Assistant duties under the guidance and direction of an experienced mentor while learning competencies and completing coursework toward Medical Assistant certification.

The intent of this role is to promote employee development, engagement and retention through a hands-on paid learning opportunity at the Clinic combined with the employee completing Medical Assistant coursework unpaid during non-working hours to prepare for and complete the Medical Assistant certification exam. The employee remains in good standing both in work conduct and in coursework requirements to remain eligible for the Medical Assistant Apprenticeship program, and in order to maintain eligibility for coursework and exam registration expense reimbursement.



  1. Develops and practices safe working habits, and works in a manner as to ensure his/her personal safety and that of fellow team members.
  2. Rooms patients which includes taking of vitals, documenting the patient’s chief concern, medical, family, and social histories as needed, allergy history, documenting/updating medications, and preparation of needed laboratory forms or special programs forms.
  3. Performs CLIA waived tests as ordered by practitioners and documents results in the electronic medical record.
  4. Administers immunizations and other injections as ordered by practitioners or through standing orders from the Chief Clinical Officer.
  5. Performs clinic procedures such as nebulizer treatments, dressing changes, diabetic foot exams as ordered by practitioners.
  6. Assists with patient discharge as needed providing self-care instructions, needed paperwork and/or medical supplies.
  7. Assists practitioners when instructed by ordering diagnostic tests, making referrals for needed support and treatment services within the greater community and linking patients with the Medication Access Program as needed.
  8. Uses the practice management system and electronic medical record (EMR) as appropriate to record/query patient data.
  9. Keeps examination rooms, clinic work stations, all equipment, and other work areas in clean, safe and orderly fashion.
  10. Stocks examination rooms and informs the Clinical Operations Manager when supplies need to be ordered.
  11. Participates in chart preparation activities for up-coming appointments.
  12. Phones patients to remind them of appointments as requested.
  13. Assists as requested with quality assurance activities.
  14. Updates medical records by faxing releases for information needed from other offices. 
  15. Faxes documents as requested by practitioners; files incoming faxes within EMR.
  16. Acts in a professional manner reflecting the mission and philosophy of the Traverse Health Clinic.
  17. Builds and maintains positive working relationships.
  18. Attends and participates in staff meetings as required.
  19. Participates as a team member in meeting corporate objectives
  20. Acts in conformance with the Clinic’s Compliance and Performance Improvement (CPI) policy.
  21. In conformance with the Clinic’s Risk Management Program, understands the importance of reporting potential or actual unsafe events or conditions and ensures such events are reported appropriately and timely.
  22. Complies with all policies and procedures of Traverse Health Clinic, including HIPAA.
  23. Other applicable duties as may be assigned.



The evaluation of work performance is ongoing, and will be performed by the Clinical Operations Manager. It will include the specific duties and responsibilities of this position description plus employee attitude and general working behavior. Evaluation will normally be performed after 90 days and thereafter annually, but may be initiated at other times by the Medical Assistant – Apprentice or Clinical Operations Manager.



  1. High School diploma or equivalent.
  2. Completes Michigan Works/Networks Northwest and State of Michigan Department of Labor Medical Assistant Apprenticeship program requirements in collaboration with Traverse Health Clinic. Involves 500 hours of a probationary period.  
  3. Successfully registers, completes and passes CMA or RMA certification exam through an approved nationally recognized certification program at Apprenticeship completion preferably no later than 1 year from Medical Assistant Apprenticeship program start date. (AAMA, AMT, NHA, NAHP, NCCT)
  4. Must be certified in Basic Life Support and able to use the AED which can be accomplished in clinical setting if not already attained prior to apprenticeship.
  5. Demonstrates high level of motivation for team-driven, quality, compassionate, direct patient-centered care in a Primary Care and Behavioral Health care clinical setting.
  6. Must be comfortable and develops competency handling needles, learning phlebotomy practices and drawing lab work.
  7. Prior experience and proven ability to work as a team member.
  8. Prior experience and proven ability to work with the public.
  9. Excellent interpersonal skills.
  10. Excellent organization skills; ability to multi-task.
  11. Basic typing and computer skills.
  12. Familiarity with office practices, procedures and policies.
  13. Ability to relate well with diverse populations of varying socio-economic backgrounds.



The essential functions of this position must be able to be accomplished with or without accommodations.



This job operates in a professional well-lit health clinic environment where there is no physical discomfort due to extreme temperature, dust, noise and the like. Will be required to communicate with staff and patients throughout the facility. Standard office equipment, such as computers, phones, copiers and fax machines are routinely used. 



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms.